"Junfeng" learns new three guarantees, customer first, good service

January 7, 2022
       At the beginning of the new year, Junfeng Company organized relevant departments and personnel to earnestly study the new "Regulations on Responsibility for Repair, Replacement and Return of Household Car Products", conduct certification discussions, find out the shortcomings of our services, and strive to enhance the brand value of "Junfeng".

       The revised new version of the "Regulations on Responsibilities for Repair, Replacement and Return of Household Auto Products" (hereinafter referred to as the "Three Guarantees for Automobiles") has been formally implemented on January 1, 2022. Compared with the previous three-guarantee regulations, the new three-guarantee regulations for automobiles have been substantially revised in the following three aspects:

   First, the protection of consumers' legal rights has been further strengthened, and operators need to perform more stringent three guarantees. The most eye-catching one is that if consumers purchase a family car within 7 days from the date of validity of the three packs, the powertrain and other main components need to be replaced due to poor quality control in order to ensure the normal operation of the vehicle. The party is obliged to return and exchange cars free of charge in accordance with consumer demands. In addition, within the validity period of the three packs, the standard of more than 5 repairs or the total repair time exceeding 35 days due to the same quality control problem was shortened to 4 times and one month.

  Second, the scope of adjustment of the three guarantees for family cars has been further expanded to adapt to consumption upgrades and industrial development. This adjustment is mainly reflected in household pickup trucks, household electric vehicle special components (such as drive motors and power batteries) and household vehicle pollution control components are officially included in the three guarantees return and exchange clauses, while protecting the rights and interests of consumers, promoting electric vehicles and The pickup truck industry has developed, and the prevention and control of emissions from various types of motor vehicles has been stepped up.

   Third, improve the supervision system related to the three guarantees, strengthen the quality responsibility of the producers, and require the producers not to delay or reject the claims of the sellers or repairers without justified reasons. In addition, the penalties were further increased, and penalties were clearly imposed in accordance with the relevant provisions of Article 56 of the "Consumer Rights Protection Law of the People's Republic of China."

Junfeng’s discussion concluded that: the further improvement of the “Automotive Three Guarantees Regulations” is a positive response to many hot events related to auto after-sales in recent years. Strengthening the protection of consumer rights has played a positive role. We, Junfeng Company, must learn well, implement certification well, put the interests of users first, and strive to improve brand quality and service quality, so that the "Junfeng" brand will be deeply rooted in the hearts of the people, and users will be more assured of using new energy vehicles.